Return Policy

At MobileInstallment.com, we aim to ensure complete customer satisfaction. This Return Policy explains the conditions under which a product may be returned or exchanged. By placing an order on our website, you agree to the terms stated below.

1. Return Eligibility

Returns or exchanges are only accepted under the following conditions:

  1. The product delivered is defective or damaged
  2. The product delivered is incorrect or different from the order placed
  3. The product has a manufacturing fault confirmed by the seller or authorized service center

All return requests must be reported within 24–48 hours of delivery.

2. Non-Returnable Products

Products will not be eligible for return in the following cases:

  1. Change of mind after delivery
  2. Physical or water damage caused by the customer
  3. Product has been used, activated, or tampered with
  4. Missing box, accessories, or warranty card
  5. Delayed return request beyond the allowed timeframe

3. Installment (BNPL) Orders

  1. Products purchased under Buy Now, Pay Later (BNPL) or installment plans are not returnable once delivered and activated, except in cases of verified defects or incorrect delivery.
  2. Approved installment agreements remain valid until any return is officially approved and processed.

4. Return Process

To request a return or exchange:

  1. Contact our customer support team within the allowed time
  2. Provide your order number, issue details, and required proof (photos/videos)
  3. Our team will review and verify the request
  4. If approved, the product must be returned in original condition and packaging

MobileInstallment.com reserves the right to accept or reject any return request after inspection.

5. Return Shipping

  1. If the return is due to our error (wrong or defective product), return shipping will be arranged by MobileInstallment.com.
  2. If the return is due to customer error, the customer will bear the return shipping cost.

6. Exchange Policy

  1. Exchanges are subject to product availability.
  2. If the replacement product price differs, the customer may be required to pay or receive the difference accordingly.

7. Policy Changes

MobileInstallment.com reserves the right to update or change this Return Policy at any time without prior notice. Changes will be effective once posted on the website.