Refund Policy

At MobileInstallment.com, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds, returns, or exchanges may be allowed. By placing an order on our website, you agree to the terms outlined below.

1. Refund Eligibility

Refunds or exchanges are only applicable in the following cases:

  1. The product received is damaged or defective
  2. The product received is different from the order placed
  3. The product has a manufacturing fault verified by the seller or authorized service center

Any issue must be reported within 24–48 hours of receiving the product.

2. Non-Refundable Items

Refunds or returns will not be accepted in the following cases:

  1. Change of mind after purchase
  2. Physical damage caused by the customer
  3. Product used, activated, or tampered with
  4. Missing accessories, box, or warranty card
  5. Delayed reporting beyond the allowed time period

3. Installment Orders (BNPL)

  1. Products purchased on installments or BNPL plans are not refundable once delivered and activated, except in case of verified defects or wrong delivery.
  2. Approved installment plans remain binding, and refunds (if approved) will be adjusted against paid or pending installments.

4. Refund Process

To request a refund or exchange:

  1. Contact our support team within the allowed timeframe
  2. Provide order number, issue details, and images/videos (if required)
  3. Our team will review and verify the request
  4. If approved, the product must be returned in original condition

MobileInstallment.com reserves the right to approve or reject refund requests after inspection.

5. Refund Method & Timeline

  1. Refunds (if approved) will be processed via the original payment method or bank transfer.
  2. Processing time may take 7–14 working days after approval.
  3. Any delivery or processing charges are non-refundable unless the error is from our side.

6. Delivery & Return Costs

  1. If the return is due to our error (wrong or defective product), return shipping will be covered by MobileInstallment.com.
  2. If the return is due to customer error, shipping costs will be borne by the customer.

7. Cancellation Policy

  1. Orders may be canceled before shipment.
  2. Once the order is shipped or delivered, cancellation is not allowed.

8. Policy Updates

MobileInstallment.com reserves the right to modify this Refund Policy at any time without prior notice. Updated policies will be effective once posted on the website.